Payment
Roaches must be paid in full by either cashier's check, Money Order, or personal check (7-10 day clearance) before they will be shipped.
Reptiles must be paid for in full by either cashier's check, Money Order, or personal check (7-10 day clearance) before they will be shipped.
Payment plans on reptiles are available, please contact for additional details.
Shipping
Roaches will be shipped USPS priority mail (2-3 days) for a flat rate of $5, unless otherwise agreed upon. Roaches can not be shipped to the state of Florida.
Reptiles will be shipped for a flat rate of $40 via UPS Next Day Air in a styrofoam insulated box and heat/cold packs as necessary.
Guarantee
All animals are guaranteed to be healthy, feeding, and correctly sexed (unless stated otherwise). If for any reason you are not satisfied, please notify us within 24 hours for exchange or credit. Live arrival is guaranteed only if a person is available to receive the package on the first delivery attempt. We will not ship when temperatures are below 50F or above 85F. We are not responsible for carrier delays and it is the customer's responsibility to notify us at least 24 hours in advance if there are adverse weather conditions in your area. A new shipment date will then be determined. If there are any DOAs (dead on arrival), please email us and/or call us within 2 hours for replacement(s) if possible for future credit. Please do not discard anything until we have advised you to do so. Photographs or evidence shipped back may be required, and will be at customer cost. Any new replacement or future credit shipping will then be covered by SFgeckos. If we are not contacted within 2 hours after delivery, we assume that the package has arrived safely. No cash refunds will be issued.
Roaches must be paid in full by either cashier's check, Money Order, or personal check (7-10 day clearance) before they will be shipped.
Reptiles must be paid for in full by either cashier's check, Money Order, or personal check (7-10 day clearance) before they will be shipped.
Payment plans on reptiles are available, please contact for additional details.
Shipping
Roaches will be shipped USPS priority mail (2-3 days) for a flat rate of $5, unless otherwise agreed upon. Roaches can not be shipped to the state of Florida.
Reptiles will be shipped for a flat rate of $40 via UPS Next Day Air in a styrofoam insulated box and heat/cold packs as necessary.
Guarantee
All animals are guaranteed to be healthy, feeding, and correctly sexed (unless stated otherwise). If for any reason you are not satisfied, please notify us within 24 hours for exchange or credit. Live arrival is guaranteed only if a person is available to receive the package on the first delivery attempt. We will not ship when temperatures are below 50F or above 85F. We are not responsible for carrier delays and it is the customer's responsibility to notify us at least 24 hours in advance if there are adverse weather conditions in your area. A new shipment date will then be determined. If there are any DOAs (dead on arrival), please email us and/or call us within 2 hours for replacement(s) if possible for future credit. Please do not discard anything until we have advised you to do so. Photographs or evidence shipped back may be required, and will be at customer cost. Any new replacement or future credit shipping will then be covered by SFgeckos. If we are not contacted within 2 hours after delivery, we assume that the package has arrived safely. No cash refunds will be issued.